At DentalFlow, we are committed to protecting the privacy and personal data of our clients (dental clinics), their patients, and visitors to our website and services. This Privacy Policy explains how DentalFlow ("we," "us," or "our") collects, uses, stores, and protects personal information in connection with our AI-driven patient flow system designed for dental clinics. Our services include a SmartSite (customized website), SmartAssist (AI chatbot), SmartHub (patient information portal), and SmartReach (automated email/SMS campaigns), as described on our website (https://godentalflow.com/home-page862446-8997-4095). This policy complies with the General Data Protection Regulation (GDPR), the Norwegian Personal Data Act, and other applicable data protection laws. If you have any questions about this policy, please contact us at [email protected].
This Privacy Policy applies to dental clinics using DentalFlow’s services, patients interacting with DentalFlow’s services through clinic websites, chatbots, or communications, visitors to our website (https://godentalflow.com) or related pages (e.g., https://godentalflow.com/home-page862446-8997-4095), and individuals booking demos or contacting us via our website.
DentalFlow acts as a data processor on behalf of dental clinics (data controllers) for patient-related data processed through our services. For data collected directly from website visitors or demo bookings, DentalFlow is the data controller. Our contact details are: Email: [email protected]. [Insert Physical Address of DentalFlow, if applicable, or specify “Contact via email” if no physical office.]
We collect and process various types of personal data. From dental clinics, we collect business information such as clinic name, address, contact details, branding preferences, and services offered, as well as staff information including names, email addresses, and phone numbers for account management and support, and payment information like billing details (e.g., credit card or bank account information) for subscription payments. From patients interacting with a clinic’s DentalFlow-powered services (SmartSite, SmartAssist, SmartHub, SmartReach), we may process personal identifiers such as name, email address, phone number, and address, health-related data including appointment details, treatment inquiries, or preferences (e.g., interest in specific dental procedures), interaction data like questions asked via SmartAssist, pages visited on SmartHub, or responses to SmartReach campaigns, and technical data such as IP address, browser type, device information, and cookies when interacting with clinic websites. From website visitors, we collect contact information including name, email, phone number, and message content when booking a demo or submitting inquiries via https://godentalflow.com/home-page862446-8997-4095, technical data like IP address, browser type, device information, and cookies for analytics and website functionality, and marketing data such as preferences for receiving newsletters or promotional materials. We also process special categories of data, such as health-related data (e.g., treatment inquiries), which is considered sensitive under GDPR, but only with explicit consent or as necessary for the provision of dental services by clinics.
We collect data through direct interactions, such as when clinics sign up, patients book appointments, or visitors submit forms (e.g., demo bookings), through automated technologies like cookies, analytics tools (e.g., Google Analytics), and SmartAssist chatbot interactions, and via third-party integrations from platforms like GoHighLevel (for funnel and campaign management), Calendly (for demo bookings), and email/SMS providers (for SmartReach).
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